POLICIES

POLICIES

Return Policy
30 days money back guarantee on items in new condition, all returns must be received back to us in new, undamaged condition and in original packaging.

Freight Damage
We take great measure to ensure that each diploma frame is shipped to our customers in pristine condition. There are very few instances in which a frame arrives in less than perfect condition, but rest assured if that happens we will replace your frame at no cost to you.

 

Privacy & Security

Protecting your privacy is as important to us as it is to you. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of the information that you submit to us through our website

Email

We send out email updates on products, sales, special events, and promotions. All email offers that you receive from gradframesby3art.com will tell you how to decline further email offers.

We also use email as a means of communicating with our customers. We love to hear from you, and we encourage you to email us with your questions or comments. We read every email we receive.

When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the "unsubscribe" instructions provided in the email you receive, or by contacting us directly.

Please note, however, that if you "opt out" as described above, we will not be able to remove personally identifiable information about you from the databases of affiliates or third parties with which we have already shared such personally identifiable information.

Cookies

Like many other commercial websites, gradframesby3art.com uses a standard technology called a "cookie" to collect information about how you use the site. A cookie is a small file stored on your computer by a Web site to give you a unique ID. Cookies help make it easier for you to use our site, and they help us customize your experience so that we can provide you with the information you need – when and where you need it. A cookie generated by our site contains a numeric ID that, for example, allows you to retrieve your Shopping Cart and place an order. We also use cookies to help us measure the success of our marketing efforts, so that we can better understand how to reach you and customers like you with information about pictureframes.com. In keeping with our standard policy on customer information, we analyze data gathered via cookies only in aggregate, not at the individual customer level. If you set your browser to refuse cookies, you will need to call Customer Care to place your order.

Data Security

gradframesby3art.com is fully committed to the highest data security possible. Be assured that all information relating to our customers is stored in a highly secure environment, and all credit card information is processed and stored in an encrypted format. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us online. In the unlikely event that we believe that the security of your personally identifiable Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is, in our sole discretion, appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. If you receive an email or other correspondence requesting that you provide any sensitive information (including your Site password or credit card information) via email or to a web site that does not seem to be affiliated with the Site, or that otherwise seems suspicious to you, please contact us immediately .